SMS Terms

1. Program Description

Override Agency Appointment SMS provides appointment confirmations, scheduling assistance and operational booking notices to opted-in recipients. Override Agency operates AI-powered phone answering and appointment scheduling for home-service businesses. When you request an appointment or follow-up through an Override-operated line and agree to receive texts, we send customer-care messages about that request: the confirmed time window, service address and agreed visit fee, scheduling updates and answers to appointment questions. Authorized staff of a participating business who separately opt in receive operational new-booking alerts.

Messages contain no promotions, lead-generation offers, advertising or third-party marketing. Consent is specific to this program and number; START never grants marketing consent.

2. How You Opt In

By phone: before recording your consent, our agent states: “We'll text you a confirmation and appointment updates — that okay? Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Texting is optional and is not a condition of booking. We do not sell or share mobile information for third-party marketing.” We wait for an explicit yes, confirm the mobile number you want to use, and store the consent time, disclosure version and call reference. Silence or refusal does not authorize texts and does not prevent a booking.

Business staff: authorized staff opt in to operational booking alerts through a separate, optional, unchecked SMS consent checkbox during onboarding. We record the form version, timestamp and exact recipient number.

Enrollment is optional and is not a condition of purchase, booking or receiving service.

3. Frequency and Cost

Message frequency varies with your bookings and service interactions. Message and data rates may apply. Major U.S. carriers are supported.

4. Opt Out, Re-enroll and Help

Reply STOP (or STOPALL, QUIT, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE, END) to stop messages. You will receive one confirmation and no further texts from this program.

Reply START, UNSTOP or SUBSCRIBE to the same number to request re-enrollment.

Reply HELP or INFO for assistance, or contact us at privacy@overrideagency.com or (973) 519-2861.

SMS opt-out does not cancel an appointment. Reply CANCEL VISIT to request staff review of an appointment cancellation, or call us for urgent changes. Cancellation is effective only when the business confirms it.

5. Privacy

We do not sell, rent or share mobile phone information, SMS opt-in data or consent records with third parties or affiliates for their marketing or promotional purposes. Service providers such as messaging platforms and telecommunications carriers receive this information only as necessary to operate the program. Read our Privacy Policy for full details.

6. Disclaimers

Carriers are not liable for delayed or undelivered messages. This is not an emergency communication service. For urgent scheduling assistance, call the business named in your confirmation.

7. Contact

Override Tech LLC d/b/a Override Agency, 26 Van Reipen Ave, Jersey City, NJ 07306. Email: privacy@overrideagency.com. Phone: (973) 519-2861.