Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Agent," "you," or "your") and Override Tech LLC, doing business as Override Agency ("Override," "we," "us," or "our"). By accessing or using our website, platform, CRM tools, or any services we provide (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Services. Your continued use of the Services following any updates or modifications to these Terms constitutes your acceptance of such changes.

2. Service Description

Override Agency is an insurance lead generation and appointment-setting service. We connect licensed insurance agents with prospective clients by delivering pre-qualified, pre-set appointments directly to agents' calendars. Our Services include, but are not limited to:

Lead generation and qualification for insurance products
Appointment scheduling and delivery to agents
Access to our proprietary CRM platform for managing leads, appointments, and client communications
Ongoing support and optimization of appointment delivery

Override Agency does not sell insurance policies, provide insurance advice, or act as an insurance broker or carrier. We are a marketing and lead generation service only. You are solely responsible for all interactions with prospective clients after an appointment is delivered and for ensuring compliance with all applicable insurance regulations.

3. Agent Eligibility

To use our Services, you must meet the following eligibility requirements:

You must be at least 18 years of age.
You must hold a valid, active insurance license in the state(s) where you intend to sell insurance products.
You must be appointed with one or more insurance carriers authorized to do business in your licensed state(s).
You must provide accurate and complete information during the application and onboarding process.
You must comply with all applicable federal, state, and local laws and regulations governing insurance sales and marketing.

Override reserves the right to verify your credentials at any time and to suspend or terminate your access to the Services if you fail to meet these eligibility requirements or if any information you provide is found to be inaccurate or misleading.

4. Account & CRM Access

Upon approval, you will receive access to our CRM platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify Override immediately of any unauthorized use of your account.

You may not share, transfer, or assign your account or CRM access to any third party without prior written consent from Override. We reserve the right to suspend or revoke your access at any time for violation of these Terms or for any conduct we deem detrimental to our operations, reputation, or other agents on the platform.

5. Appointment Delivery & Performance

Override delivers appointments based on the criteria, geography, and volume agreed upon during onboarding. While we strive to deliver high-quality, pre-qualified appointments, we do not guarantee that any individual appointment will result in a sale, policy issuance, or any specific outcome.

Appointment show rates, close rates, and production volume depend on many factors outside our control, including but not limited to your sales skills, responsiveness, follow-up practices, carrier products, and market conditions. Override makes no guarantees regarding income, revenue, or production resulting from the use of our Services.

You agree to handle all delivered appointments professionally, promptly, and in compliance with applicable regulations. Failure to contact or follow up with delivered appointments in a timely manner may result in reduced appointment volume or termination of Services.

6. Payment Terms

Pricing, billing frequency, and payment methods will be outlined in your individual service agreement or onboarding documentation. By subscribing to or purchasing our Services, you agree to pay all fees as specified and authorize Override to charge your designated payment method.

All fees are due in accordance with the billing schedule established during onboarding.
Late payments may result in suspension of appointment delivery and/or CRM access.
Override reserves the right to modify pricing with at least 30 days' written notice.
Unless otherwise specified in writing, all payments are non-refundable.

If a payment dispute arises, you agree to contact Override directly at the contact information listed below before initiating a chargeback or dispute with your financial institution. Unauthorized chargebacks may result in immediate termination of Services and collection of outstanding balances.

7. Intellectual Property

All content, software, technology, branding, logos, trademarks, marketing materials, CRM tools, workflows, and proprietary systems provided by Override Agency are the exclusive property of Override Tech LLC and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the CRM platform and related tools solely for the purpose of managing appointments and leads delivered through our Services. This license does not convey any ownership interest.

You may not copy, reproduce, distribute, reverse-engineer, modify, or create derivative works from any of our proprietary materials, systems, or technology without prior written consent. You may not use Override's name, logo, or branding in your own marketing materials without express written authorization.

8. Confidentiality

During and after the term of your engagement with Override, you agree to maintain the confidentiality of all proprietary information, including but not limited to lead sources, marketing strategies, pricing structures, CRM workflows, vendor relationships, and internal processes disclosed to you.

You may not disclose, share, or use any confidential information for any purpose other than your direct use of the Services. This obligation survives the termination of these Terms.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Override Tech LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of or inability to use the Services.

The Services are provided on an "as is" and "as available" basis. Override makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

In no event shall Override's total cumulative liability to you for all claims arising out of or related to these Terms or the Services exceed the total amount you paid to Override during the three (3) months immediately preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Override Tech LLC and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your interactions with prospective clients or policyholders; or (e) any misrepresentation or breach of any representation you have made.

11. Termination

Either party may terminate these Terms at any time by providing written notice in accordance with the notice period specified in your service agreement. If no notice period is specified, a minimum of 14 days' written notice is required.

Override may immediately suspend or terminate your access to the Services without prior notice if:

You breach any provision of these Terms.
Your insurance license is suspended, revoked, or expires.
You engage in fraudulent, unethical, or illegal conduct.
You fail to make timely payments.
Your conduct is detrimental to Override's reputation or operations.

Upon termination, your access to the CRM platform and all associated tools will be revoked. Any outstanding balances remain due and payable. Sections relating to intellectual property, confidentiality, limitation of liability, indemnification, and governing law shall survive termination.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Texas, and the arbitrator's decision shall be final and binding.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Override Tech LLC.

13. Amendments

Override reserves the right to update, modify, or replace these Terms at any time at its sole discretion. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you via email or through the CRM platform. Your continued use of the Services after any changes take effect constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with any service agreements, onboarding documents, or other written agreements between you and Override, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous oral or written communications, proposals, and representations.